Return Policy
Free returns. No questions asked.
Not satisfied? We make returns as simple as possible. Free shipping, full refund, no hoops to jump through.
Return policy summary
- 30-day return window — from the date your order is delivered
- Free FedEx return shipping — prepaid label included with your printer
- 14 days to send it back — once you start a return, drop it at FedEx within 14 days. After that the return is closed and we can't refund it.
- Full refund — processed within 3–5 business days of receiving your return
- No restocking fees — ever
How to return
- Start your return — hit the button below (or email us). We confirm within 1 business day so we know your printer is on its way back.
- Repack the printer in the original packaging if possible.
- Ship it free — use the prepaid FedEx label that came with your printer (missing? we'll email you one) and drop it at any FedEx location.
- Get refunded — full refund to your original payment method within 3–5 business days of us receiving it.
Start a Return
That's it — no forms to print, no fees, no interrogation.
Condition for returns
We ask that you return the printer in the same condition you received it — no physical damage beyond normal handling. The printer does not need to be in original packaging, but please pack it securely to prevent damage in transit.
If your prepaid return label is missing, email us at support@getrenewedprint.com and we'll send you one.
Exchanges
We don't process exchanges. If there's an issue with your unit, contact us and we'll make it right, either through a return or a warranty replacement.
After 30 days
After the 30-day return window, your printer is covered by your warranty for hardware defects and functionality issues. See our Warranty page for details on what's covered and how to make a claim.
Questions?
Email us at support@getrenewedprint.com or visit our contact page. We respond within 1 business day.